TERMS AND CONDITIONS
Prior to confirming a booking, the Guest is required to have read, understood, and accepted the Terms and Conditions set out herein. Payment of a deposit or any sum toward a sailing holiday constitutes the Guest’s unconditional acceptance of these Terms and Conditions in their entirety. Any queries prior to booking are to be directed to [email protected].
1. DEFINITIONS AND INTERPRETATION
In these Booking Terms and Conditions, the following expressions carry the following meanings:
“We”, “Us”, “Our”, “The Company” – C.A.Y.A. Group Ltd. (Incorporated in Cyprus), including its representatives, agents, and brokers.
“Guest”, “You”, “Your”, “Organiser” – All persons named on the booking, or added at a later time. The Organiser accepts these Terms and Conditions on behalf of all persons in the booking party.
“Tour”, “Sailing Holiday”, “Charter” – The holiday or charter booked with the Company.
Headings are for convenience only and carry no interpretive weight. Singular includes plural and vice versa; all genders are included. A binding contract between C.A.Y.A Group Ltd. and the Guest is formed upon receipt of the booking deposit.
2. CURRENCY
All monetary figures are denominated in Euro (EUR €). All payments are inclusive of VAT and applicable taxes, unless expressly stated otherwise. Requests to transact in an alternative currency are to be communicated to the Company in advance and agreed in written.
3. BOOKINGS
Upon confirmation of a booking, the Organiser is required to complete a Group Booking Form, including the full details of each member of the travelling party. It is the sole responsibility of the Organiser to ensure that all travellers have read, understood, and agreed to these Terms and Conditions. A copy and/or details of each traveller’s valid passport is to be supplied together with the completed Group Booking Form. Failure to provide the required documentation may result in cancellation of the booking at the Company’s discretion, without liability.
4. CABIN ALLOCATION (in case of cabin charters)
The Company reserves the absolute right to amend cabin allocations at any time. Where a cabin preference has been expressed, every reasonable effort will be made to honour such preference; however, the Company reserves the right to reassign cabins as necessary to ensure operational viability. No claim shall arise from a change in cabin allocation.
5. PAYMENT
A deposit of 30% of the total booking value is required within five (5) calendar days of reservation. The outstanding balance is due no later 3 months prior to the embarkation date. Where a booking is made fewer 3 months prior to departure, full payment is required at the time of booking. Confirmation of a booking is contingent upon receipt of cleared funds.
Payment is to be made by bank transfer. All international transfer and/or currency exchange fees are the sole responsibility of the Guest. Where payment is made by credit card, a 3.5% processing fee may be applied to the total amount due. The Company accepts no liability for delays or losses arising from banking or transfer processes.
6. FUEL
A fuel allowance is included within the charter price. Where generator usage results in fuel consumption in excess of the stated allowance, the additional cost shall be distributed equally among all Guests. Any variation to the agreed itinerary is subject to the Skipper’s sole discretion. Additional costs arising from itinerary changes – including but not limited to berthing fees and crew meals – are the financial responsibility of the Guests, unless otherwise agreed by the Company.
7. LINEN
A single set of linen per Guest is provided, comprising a towel, hand towel, top and bottom bed sheets, pillow, pillowcase, and blanket/duvet. Beach towels are not included and are the Guest’s own responsibility to provide.
8. WATER TOYS
A basic snorkelling set is provided per vessel, with a minimum of two sets per boat. The Company endeavours to provide a minimum of one set per cabin; however, this cannot be guaranteed. Guests who require certainty of access to snorkelling equipment are advised to bring their own. Inflatable floats (floaties) are not provided as standard. Availability varies by vessel. Guests wishing to use floats are advised to bring their own.
9. GRATUITIES
Gratuities are not included in the charter price. The Mediterranean Yacht Brokers Association (MYBA) recommends a customary tipping range of 5% to 15% of the total charter value. Gratuities are entirely at the Guest’s discretion.
10. ITINERARY
The published itinerary is indicative only and is subject to change at the Skipper’s sole discretion. Circumstances beyond the Company’s control – including but not limited to adverse weather conditions, sea states, or safety considerations – may necessitate deviation from the published itinerary. The Skipper’s authority in such matters is absolute and final.
Where the vessel berths at a restaurant’s dock, it is customary for Guests to dine at that establishment. Should Guests decline to do so, the vessel may be required to vacate the berth, with no claim arising against the Company.
Where winds are forecast to exceed 25 knots, the vessel is not permitted to depart. Safety is the Company’s paramount consideration and supersedes any itinerary commitment. The Guest acknowledges that the itinerary is a proposed route only, and no compensation shall be due as a result of itinerary modifications.
11. CHECK-IN AND BOARDING
Check-in and boarding times are as communicated in the Guest’s welcome email. Guests are required to arrive no later than the stated check-in time. In the event a Guest fails to arrive by the designated check-in time, the tour shall proceed as scheduled. The Company bears no responsibility for arranging onward transport to rejoin the vessel. Any costs associated with rejoining the tour – including water taxi, ferry, or other transport – are the sole financial responsibility of the Guest. Guests who anticipate a late arrival are required to notify the Company or crew in advance.
12. EXCURSIONS AND ONSHORE ACTIVITIES
The Guest acknowledges that participation in onshore tours, excursions, moped hire, car hire, bicycle hire, or any other activities not forming part of the charter is undertaken entirely at the Guest’s own risk. All costs associated with such activities are the sole responsibility of the Guest. The Company accepts no liability for injury, loss, or damage arising from such activities.
13. NON-PAYMENT AND CANCELLATIONS BY GUEST
Where a deposit is not received within the required timeframe, the booking shall be cancelled without further notice. Where the balance is not received by the due date, the Guest shall forfeit both the booking and the deposit paid. The Company reserves the right, but not the obligation, to attempt to contact the Organiser prior to cancellation.
The following cancellation and refund schedule applies:
- More than 12 months before the start date: full deposit refund, less a €500 cancellation fee
- 9 – 12 months before the start date: deposit refunded as a credit voucher valid for 12 months, less a €500 cancellation fee
- 6 – 9 months before the start date: 50% of the deposit refunded as a credit voucher valid for 12 months, less a €500 cancellation fee
- 3 – 6 months before the start date: no refund
- Less than 3 months before the start date: no refund
Travel insurance is strongly recommended for all Guests. It is the Guest’s sole responsibility to ensure adequate cover is in place.
A change of booking made fewer than 6 months prior to the departure date shall be treated as a cancellation and the applicable cancellation policy shall apply.
14. CANCELLATION BY THE COMPANY
The Company endeavours to maintain a zero-cancellation policy. However, the Company reserves the right to cancel any booking where circumstances render delivery of the service impossible or unsafe, including but not limited to vessel damage or mechanical failure. The Company will notify the Organiser as soon as practicable. In such circumstances, the Company will offer one of the following remedies:
- Rescheduling of the booking to an alternative date
- A full refund of all payments made
- A credit note for the full amount paid, including a 10% goodwill supplement
The Company’s liability in the event of cancellation is strictly limited to the remedies set out above. The Company accepts no liability for any ancillary costs incurred by the Guest, including but not limited to flights, accommodation, or transfers.
15. REFUNDS
Outside of the express refund entitlements set out herein, no refunds shall be due. In the event of a formal complaint or dispute, the Company reserves the right, at its sole discretion, to consider the application of a goodwill credit where it deems this appropriate and where the circumstances fall outside the terms of this policy. No such credit shall be construed as an admission of liability.
16. FORCE MAJEURE
The Company shall use all reasonable endeavours to provide the Guest with the vessel, package, and crew as specified in any written agreement between the Company and the Guest. However, the Company shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from circumstances beyond its reasonable control (“Force Majeure Event”), including but not limited to: acts of God, extreme weather conditions, fires, explosions, earthquakes, floods, war, hostilities (whether or not declared), invasion, acts of terrorism, rebellion, civil unrest, strikes, lockouts, travel restrictions or bans, government-imposed lockdowns, pandemic or public health emergencies, radioactive contamination, cyber attacks, or any other unforeseeable natural or man-made event.
Force Majeure events affecting neighbouring countries or regions that do not directly affect the Company’s operating territory shall not constitute grounds for cancellation under this clause. The Company’s standard cancellation policy shall apply in such circumstances.
In the event of a Force Majeure, the Company shall not be obliged to roll over, reschedule, or otherwise substitute performance of the charter. No entitlement to an alternative charter date, credit note, refund, or monetary compensation shall arise in such circumstances, unless otherwise expressly provided in any written agreement between the Company and the Guest.
The Guest acknowledges that Force Majeure events are, by nature, unforeseeable and beyond the Company’s control. Comprehensive travel insurance covering Force Majeure events is a condition of booking and must be obtained by the Guest prior to departure. The Company accepts no liability arising from a Guest’s failure to hold adequate insurance cover.
17. VESSEL MAINTENANCE AND EMERGENCY REPAIRS
The Company’s fleet is subject to annual servicing and ongoing maintenance throughout the season. Where emergency repairs during an itinerary necessitate an extended stay at a location, no monetary compensation shall be due to the Guest. The Skipper will liaise with the group regarding options and the approach to making up any lost time. Any additional transport costs incurred by the Guest as a result of such circumstances are the Guest’s sole responsibility.
Where additional vessels are sourced from independent charter companies to meet demand, the Company accepts no liability for the condition or specification of such vessels. No monetary compensation shall be due in respect of any shortcoming identified on such charter vessels.
18. HOSTESS
A hostess/chef is provided at no additional charge to the Guest, unless otherwise agreed with The Company in advance. Upon completion of their assigned duties, the hostess is entitled to personal downtime. Requests made to the hostess outside of their assigned responsibilities are at the hostess’s discretion.
19. MEALS
Breakfast and lunch are provided on full sailing days, unless otherwise agreed with The Company in advance. Meals are not provided on embarkation or disembarkation days, with the exception of a basic breakfast on the morning of disembarkation, subject to the 08:30 check-out requirement.
Dietary requirements are to be communicated to the Company in advance of the voyage. Provisions are ordered one week prior to departure. Where a Guest fails to notify the Company of dietary requirements within this timeframe, the Company accepts no responsibility for the inability to accommodate specific dietary needs.
20. LIABILITY
The Company operates in full compliance with applicable local law and regulations. Whilst all reasonable care will be taken in respect of Guests’ personal belongings, the Company accepts no liability for loss, theft, or damage to personal property whilst on board or ashore.
The possession of comprehensive travel insurance is a condition of joining the tour. Insurance is required to cover, at minimum: personal accident and injury at sea, personal possessions, missed connections, cancelled flights, travel restrictions, late arrival, and travel bans arising from public health emergencies or otherwise. Where a Guest is unable to join a trip due to a travel ban or restriction, the Guest is required to seek remedy through their insurance provider. The Company and its associated brands accept no liability in such circumstances.
Sailing is an inherently active and variable pursuit. By embarking on the tour, the Guest assumes all risks associated with participation in sailing, including but not limited to: cuts, bruises, sprains, fractures, rope burn, falls, or other physical injury. The Skipper will conduct a safety briefing prior to each departure. The vessel will not depart until the Skipper is satisfied that all Guests understand their obligations. The Company accepts no liability for personal injury or death arising from unforeseen incidents on board.
In case of a booking though an agency, the Agents of the Owners or Cruise Operators, act in good faith on behalf of both the Owner and the Client, contracting as agents only. No liability is incurred by the Agents for any acts, omissions, or matters arising between the parties, save as required under applicable Greek legislation.
21. SKIPPER AUTHORITY AND DISPUTE RESOLUTION
The Skipper holds absolute authority on board the vessel at all times. Where the vessel is operating as a cabin charter, Guests acknowledge they will be sharing the vessel with others. All Guests are required to conduct themselves with respect and consideration at all times, including but not limited to: observance of personal space and privacy, respect for fellow Guests’ possessions, adherence to quiet hours in the morning and evening, and respect for Guests who have retired for the evening.
Where the Skipper is required to intervene in a dispute, the Skipper’s determination is final and binding in every occasion (including cabin and private charters). Where a Guest or group of Guests is unable or unwilling to comply with the Skipper’s reasonable requests, the Company reserves the right to remove the non-compliant party from the tour with immediate effect and without refund. All costs associated with onward transport and accommodation following removal are the sole responsibility of the Guest concerned.
22. BEHAVIOUR AND EARLY TERMINATION OF TOUR
A standard of responsible behaviour and reasonable consideration is required of all Guests at all times whilst on board. The Guest agrees to assume responsibility for any damage or loss caused to the vessel or its inventory by the Guest or any member of the Guest’s party.
Where, in the Company’s reasonable opinion, a Guest or any member of the Guest’s party is behaving in a manner likely to cause danger, distress, or harm to any third party or to property, the Company reserves the right to terminate its agreement with the party concerned without notice and without refund. The Company further reserves the right to arrange for the removal of such party from the vessel. The Company assumes no further responsibility for the welfare of a removed Guest. Where conduct is of a serious nature, law enforcement authorities may be engaged. The decisions of the Skipper in such matters are final. The Fleet Manager’s determination, where required, supersedes that of the Skipper.
23. DIGITAL MEDIA AND INTELLECTUAL PROPERTY
The Guest acknowledges that photographs and/or video footage may be taken during the tour by crew or Company representatives. The Guest accepts that such material may be published on digital platforms or used for marketing purposes. Guests who object to the use of their likeness in such material are required to notify the Company or crew at the time of capture. Objections raised after the event cannot be guaranteed to result in the removal of published material.
24. PERSONAL RESPONSIBILITIES
All persons intending to travel must be a minimum of 18 years of age as of the departure date. Persons under the age of 18 are not permitted on board unless the entire vessel has been chartered privately, or unless prior written consent has been obtained from the Company. Pets are not permitted on board on cabin charters.
Each Guest agrees to assume personal responsibility for the following, without limitation:
- Obtaining and maintaining comprehensive personal travel insurance prior to departure
- Obtaining any required travel visas
- Holding a current and valid passport
- Making all travel arrangements to and from embarkation and disembarkation ports
- Notifying the Skipper and/or the Company of any anticipated late arrival at check-in
- All personal dinner meal arrangements
- Personal safety on board and ashore
- Carrying all required personal medication for any illness or ailment
- Notifying the Company and the Skipper of any physical or medical condition, current or historical, which may affect their participation
- Notifying the Company and the Skipper if they are unable to swim, or if they suffer from any relevant medical condition, including but not limited to panic attacks, diabetes, heart conditions, loss of consciousness, or epilepsy
- Compliance with all instructions issued by the Skipper; treatment of the vessel and its equipment with due care; maintenance of personal cabin and shared heads (toilet) in a clean and hygienic condition; and contribution to the cleanliness of common areas
- Cleaning and supervision of children on board
- Reporting to the Skipper any observed instances of damage to or misuse of the vessel, equipment, or fellow Guests’ property
Where the Company is required to issue repeated requests to a Guest to maintain basic cleanliness standards, a supplementary cleaning charge of €200 may be levied, or the Guest may be required to disembark the vessel.
It is the Guest’s sole responsibility to check that all personal possessions have been retrieved prior to disembarkation. The Company accepts no responsibility for items left on board. Items not reported as missing within 24 hours of trip completion may be considered abandoned and disposed of. Where items are located and the Guest requests their return, registered postage costs are payable by the Guest. The Company accepts no liability for items lost or damaged in transit.
25. ADDITIONAL COSTS
All costs associated with water taxi transfers to other islands or ports are the Guest’s sole responsibility. Entry fees to caves, monuments, or any off-vessel excursion are likewise the Guest’s responsibility. A schedule of optional extras is available upon request, including but not limited to: additional linen, stand-up paddleboard hire, drone photography/videography, on-board dinner arrangements, and additional cleaning charges, subject to availability.
26. DAMAGES AND UNFORESEEN CHARGES
The Guest agrees to accept responsibility for the full replacement value of any damage caused to the vessel or its inventory by the Guest or any member of the Guest’s party.
No personal hygiene products or other non-approved materials are to be disposed of through the vessel’s toilet system. Any blockage of marina or vessel toilets attributable to a Guest’s actions will result in a charge of €250 per blocked toilet, to be levied against the responsible Guest.
27. FLEET AND VESSEL SPECIFICATIONS
The Company’s fleet is subject to ongoing development. Vessel specifications, configuration, and photography are indicative only. The Company reserves the right to substitute vessels at its sole discretion in the event of unforeseen circumstances, without liability to the Guest.
28. AMENDMENTS TO TERMS AND CONDITIONS
The Company reserves the right, at its sole discretion and without prior notice to the Guest, to:
- Amend these Terms and Conditions at any time
- Amend the pricing structure of any tour or charter
- Amend any element of the published itinerary
It is the Guest’s responsibility to review the current Terms and Conditions prior to booking. Continued engagement with the Company following any amendment constitutes acceptance of the revised Terms and Conditions.
29. DATA PROTECTION and GDPR COMPLIANCE
4.1 Data Controller
C.A.Y.A. Group Ltd (registered in Cyprus) acts as the Data Controller in respect of all personal data collected from Guests in connection with the charter. All data is processed in accordance with the EU General Data Protection Regulation (GDPR) (Regulation 2016/679) and applicable Cypriot data protection legislation.
4.2 Data Security
The Company is committed to maintaining the security and confidentiality of all personal data collected. All reasonable and proportionate technical and organisational measures will be implemented to prevent unauthorised access, disclosure, alteration, or destruction of personal data.
4.3 Data Retention and Legal Basis
Personal data collected from Guests — including passport number, date of birth, and contact details — is processed on the basis of contractual necessity (Article 6(1)(b) GDPR) and/or compliance with legal obligations (Article 6(1)(c) GDPR). Such data will be retained for the duration of the charter and for such further period as may be required for legal, administrative, or insurance purposes, after which it will be securely and permanently deleted.
Where the Guest provides medical or health information, such data constitutes special category data under Article 9 GDPR and will be processed solely on the basis of the Guest’s explicit consent (Article 9(2)(a)) for the purpose of ensuring onboard safety. Such information will not be retained beyond the charter period unless the Guest expressly consents in writing to extended retention.
4.4 Marketing Communications
The Company may wish to retain the Guest’s email address and telephone number for future marketing and promotional communications. This processing is based on consent (Article 6(1)(a) GDPR) and is entirely optional. Guests who wish to receive such communications should indicate their consent by ticking the box below:
Consent may be withdrawn at any time by written request to [email protected]. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
4.5 Visual Content (Photos and Video)
The Company may capture photographic and video material during the charter for use in marketing and promotional materials. This processing is based on consent. Guests who agree to the use of such material should indicate their consent below:
Guests who do not consent will not be disadvantaged in any way. Consent may be withdrawn at any time by written request to [email protected], subject to material already published in good faith prior to receipt of withdrawal.
4.6 Guest Rights
The Guest retains the following rights in respect of their personal data, exercisable at any time by written request to [email protected]:
- The right to access personal data held by the Company
- The right to rectify inaccurate or incomplete personal data
- The right to erasure (“right to be forgotten”), subject to applicable legal obligations
- The right to restrict or object to the processing of personal data
- The right to data portability
The Company will respond to requests within 30 days in accordance with GDPR requirements.